A Subscription allows you to charge a customer on a recurring basis. A subscription can be assigned to a port of a device in ReadyView to track usage and simplify support.
Subscription lookup
- In your ReadyView dashboard, navigate to the ReadyOn dashboard page.
- Under the Subscription section, click the search icon on the subscription table.
- Enter your search query to filter your subscriptions.
Subscription management
- In your ReadyView dashboard, navigate to the ReadyOn dashboard page.
- Select the customer with the subscription you would like to manage to navigate to the customer details page.
- Under the Subscriptions section, click the Manage button.
- Pause/Resume or cancel individual subscription items in the subscription management window.
Subscription assignment
Assigning a subscription to a device in ReadyView allows you to track specific customer usage and simplify your support tasks.
- Find the device where you would like to assign your customer's subscription.
- Under the ports section, click on the port where you would like to assign the subscription.
- Select the port setting icon to bring up the assignment window.
- Under unassigned subscriptions, select the subscription you would like to assign to the port.
Subscription status
| trialing | The subscription is currently in a trial period. The subscription transitions automatically to active when the first payment is made. |
|---|---|
| active | The subscription is in good standing and the most recent payment is successful. |
| incomplete | A successful payment needs to be made within 23 hours to activate the subscription. Or the payment requires action, like customer authentication. Subscriptions can also be incomplete if there’s a pending payment. In that case, the invoice status would be open_payment_pending and the payment status would be processing. |
| incomplete_expired | The initial payment on the subscription failed and no successful payment was made within 23 hours of creating the subscription. These subscriptions don’t bill customers. This status exists so you can track customers that failed to activate their subscriptions. |
| past_due | Payment on the latest finalized invoice either failed or wasn’t attempted. The subscription continues to create invoices. Your subscription settings determine the subscription’s next state. If the invoice is still unpaid after all retries have been attempted, you can configure the subscription to move to canceled, unpaid, or leave it as past_due. To move the subscription to active, pay the most recent invoice before its due date. |
| canceled | The subscription has been canceled. During cancellation, automatic collection for all unpaid invoices is disabled. This is a terminal state that can’t be updated. |
| unpaid | The latest invoice hasn’t been paid but the subscription remains in place. The latest invoice remains open and invoices continue to be generated but payments aren’t attempted. Access to your product can be automatically revoked when the subscription is unpaid since payments were already attempted and retried when it was past_due. To move the subscription to active, pay the most recent invoice before its due date. |