ReadyOn

  • What is ReadyOn?

    Whether you are a tech-savvy individual looking to provide better Internet services to your building, a nationwide service provider, or something in between, ReadyOn offers a seamless solution for recognizing revenue from your networks without the cost and complexity of developing your own buy-flow and customer management system.

    ReadyOn provides a pre-built, fully customizable ordering flow, enabling you to onboard new subscribers with ease. As your business grows, you can leverage the built-in customer management system to offer the necessary support to your customers.

     

    Key Features:

    1. Pre-Built Ordering Flow:

      • Customizable: Tailor the ordering process to match your brand and specific business needs.
      • User-Friendly: Simplify the subscription process for new customers, reducing barriers to entry and improving customer satisfaction.

    2. Customer Management System:

      • Integrated Support: Manage customer interactions and support requests within the same platform.
      • Detailed Records: Maintain comprehensive records of customer accounts, services, and billing information.
      • Scalable: Handle an increasing number of subscribers effortlessly as your business expands.

    3. Revenue Recognition:

      • Instantaneous: Start recognizing revenue from new subscribers immediately upon sign-up.
      • Accurate Tracking: Keep track of all financial transactions and revenue streams with precision.

    4. Data Access and Integration:

      • ReadyLinks API: Access all your data through the ReadyLinks API, enabling you to integrate ReadyOn with your existing systems or develop your own custom solutions.
      • Flexible Deployment: Run ReadyOn as a stand-alone onboarding and customer management system or in parallel with your current systems for added flexibility.

    Benefits:

    • Cost-Effective:

      • Eliminate the need to develop a custom buy-flow and customer management system, saving both time and resources.

    • Efficiency:

      • Streamline the subscriber onboarding process, reducing manual effort and improving overall operational efficiency.

    • Scalability:

      • Grow your business effortlessly with a system designed to handle an increasing number of customers and services.

    • Customer Satisfaction:

      • Provide a smooth and user-friendly onboarding experience, leading to higher customer satisfaction and retention.

    • Data Control:

      • Maintain control over your data with the ability to access and integrate it through the ReadyLinks API.

    Use Cases:

    • Internet Service Providers:
      • Implement ReadyOn to manage subscriber onboarding and customer support, ensuring a seamless experience for new and existing customers.
    • Property Managers:
      • Use ReadyOn to offer high-quality Internet services to residents, with an easy-to-manage system for handling subscriptions and support.
    • Small to Medium Enterprises:
      • Leverage ReadyOn to efficiently manage customer subscriptions and recognize revenue, allowing you to focus on growing your business.

    Getting Started:

    To get started with ReadyOn, visit the ReadyOn Documentation for detailed information on setup, customization, and integration. The documentation provides comprehensive guides and reference materials to help you maximize the benefits of ReadyOn for your business.

    Support:

    For additional assistance, visit our Support section or contact our Support Team for personalized help and guidance on using ReadyOn.

    ReadyOn simplifies subscriber onboarding and customer management, enabling you to recognize revenue quickly and efficiently while providing excellent support to your customers.

  • Set up an account

    You can sign up on the profile page within ReadyView. On the page there is a section you can click to sign up and create your service provide account. ReadyOn partners with Stripe to provide secure and reliable payment processing.

     

    Here are the things you will need to register as a ReadyOn provider:

    • Company address
    • Business type (Individual or Company)
    • Business information (Name, EIN/SSN, Address)
    • Business owner information
    • Banking information to receive payments
    • Customer support information
  • ReadyOn enabled networks

    Once you are a registered ReadyOn provider, you can start to create networks and enable them to sell your services!

     

    As a ReadyOn provider, you can load serviceable addresses into your networks for your customers to select from at the time of order. Serviceable addresses are a core concept of ReadyOn enabled networks; they represent the addresses where you can provide your service. These are the same addresses that appear for your customers on your ReadyOn buyflow.

     

    Add serviceable addresses

    1. Create a network
    2. Navigate to the ReadyOn section of the network page
    3. Select the address from the list
    4. Manage the address with options like: adding a service offering, enabling customer activation from your custom ReadyOn buy flow, adding suites, etc...
  • Customers

    A Customer is a recipient of the services provided by your business. You can create recurring charges and track subscriptions that belong to the same customer.

     

    Customer lookup

    Quickly lookup your customer accounts to gather useful information and records.

    1. In your ReadyView dashboard, navigate to the ReadyOn dashboard page.
    2. Under the Customer section, click the search icon on the customer table.
    3. Enter your search query to filter your customers.
  • Subscriptions

    A Subscription allows you to charge a customer on a recurring basis. A subscription can be assigned to a port of a device in ReadyView to track usage and simplify support.

     

    Subscription lookup
    1. In your ReadyView dashboard, navigate to the ReadyOn dashboard page.
    2. Under the Subscription section, click the search icon on the subscription table.
    3. Enter your search query to filter your subscriptions.
    Subscription management
    1. In your ReadyView dashboard, navigate to the ReadyOn dashboard page.
    2. Select the customer with the subscription you would like to manage to navigate to the customer details page.
    3. Under the Subscriptions section, click the Manage button.
    4. Pause/Resume or cancel individual subscription items in the subscription management window.
    Subscription assignment

    Assigning a subscription to a device in ReadyView allows you to track specific customer usage and simplify your support tasks.

    1. Find the device where you would like to assign your customer's subscription.
    2. Under the ports section, click on the port where you would like to assign the subscription.
    3. Select the port setting icon to bring up the assignment window.
    4. Under unassigned subscriptions, select the subscription you would like to assign to the port.
    Subscription status
    trialing The subscription is currently in a trial period. The subscription transitions automatically to active when the first payment is made.
    active The subscription is in good standing and the most recent payment is successful.
    incomplete A successful payment needs to be made within 23 hours to activate the subscription. Or the payment requires action, like customer authentication. Subscriptions can also be incomplete if there’s a pending payment. In that case, the invoice status would be open_payment_pending and the payment status would be processing.
    incomplete_expired The initial payment on the subscription failed and no successful payment was made within 23 hours of creating the subscription. These subscriptions don’t bill customers. This status exists so you can track customers that failed to activate their subscriptions.
    past_due Payment on the latest finalized invoice either failed or wasn’t attempted. The subscription continues to create invoices. Your subscription settings determine the subscription’s next state. If the invoice is still unpaid after all retries have been attempted, you can configure the subscription to move to canceled, unpaid, or leave it as past_due. To move the subscription to active, pay the most recent invoice before its due date.
    canceled The subscription has been canceled. During cancellation, automatic collection for all unpaid invoices is disabled. This is a terminal state that can’t be updated.
    unpaid The latest invoice hasn’t been paid but the subscription remains in place. The latest invoice remains open and invoices continue to be generated but payments aren’t attempted. Access to your product can be automatically revoked when the subscription is unpaid since payments were already attempted and retried when it was past_due. To move the subscription to active, pay the most recent invoice before its due date.

     

  • Payments

    A Payment allows you to charge a credit or debit card. You can retrieve and refund individual payments as well as view all payments associated with a customer. Payments are identified by a unique, random ID. You are able to view all payments made by a customer under their customer details page in ReadyView.

     

    Create a payment
    1. In your ReadyView dashboard, navigate to the customer details page of the customer you would like to charge.
    2. Under the payments section of the customer details page, select the create button.
    3. Enter the payment details.
  • Refunds

    A Refund objects allows you to reund a payment that has previously been created but not yet refunded. Funds will be refunded to the credit or debit card that was originally charged. You can refund a payment from the customer details page in ReadyView.

     

    Issue a refund
    1. In your ReadyView dashboard, navigate to the customer details page of the customer you would like to refund.
    2. Under the payments section of the customer details page, select the refund icon.
    3. Enter the refund details.