FAQs

  • Why do I need to configure my uplink firewall rules for a ReadyLinks device?

    In order to manage a ReadyLinks device through ReadyView, it must be able to communicate with the ReadyLinks cloud over a secure tunnel. This tunnel is created between ReadyLinks devices and dashboard to pass management and reporting traffic in both directions.

    Because the dashboard is located on the public internet, the tunnel is always initiated outbound from the managed device. Once a connection is established, the device maintains the connection by occasionally sending packets and receiving a response. When a firewall or gateway exists in the data path between the managed device and the dashboard, certain protocols and port numbers must be permitted outbound through the firewall for the secure tunnel to function.

  • My device won't connect to the ReadyView dashboard. What should I do?

    Confirm the device is powered on. Verify the uplink firewall rules are not blocking cloud connection traffic.

  • My device is stuck in an 'Adopted' status. What should I do?

    This means you have successfully claimed your device, but the device is unable to communicate with the ReadyView dashboard. Please visit this article for further troubleshooting details.

  • Can I manage my devices locally?

    All ReadyLinks devices come with the ability to locally manage and configure the device via its web user interface or serial access port.

    Serial Interface

    Each ReadyLinks device comes with either a standard RS-232 or a USB Type-C console port cable. Most ReadyLinks devices feature a combo USB Type-C/RJ45 console port interface, either port can be used for serial access, but note that both interfaces should not be used at the same time.

    Using your serial access application of choice (i.e PuTTy), connect your PC to the ReadyLinks device and use the settings below to access the serial command line interface (CLI) of your device.

    Default credentials

    • superuser
    • 123

    Serial settings

    • Bit rate: 115200
    • Data bits: 8
    • Parity: None
    • Stop bits: 1
    • Flow control: None

    Web Interface

    Every ReadyLinks device features a web based, Graphical User Interface (GUI), for device managment and monitoring. By default, access to this GUI is disabled.

    Enable web GUI access

    • Login to the device via the serial interface
    • Run command 'configure terminal' to enter configuration mode
    • Run command 'management mode disable' to enable access to the web UI

    By default, ReadyLinks devices are provisioned as a DHCP client. Once the device is connected to a DHCP server, find the device's IP address, then open that address in a web browser.