Additional resources

ReadyLinks Inc. products come with a default 1 Year Hardware Warranty against defects in materials and workmanship when used normally. Causes of performance issues that are beyond the reasonable control of Supplier or outlined in Non-Qualifying Outages section of this document are not included in the scope of the warranty. If your ReadyLinks device fails and the problem cannot be resolved by on-site troubleshooting, contact Partner for troubleshooting assistance. Once Partner determines that the device hardware is in a failed state, they can process an RMA and send out a replacement device. In most circumstances, the RMA will include a pre-paid shipping label so the faulty equipment can be returned.

Returns (RMA) Limitations

RMAs may only be requested by Client Administrators (Read Only or Full Access to Core Services). Supplier will not process RMAs unless the Partner can verify the Client has sufficient network permissions. Non-cancellable orders are not eligible for RMA credit and are not eligible for an RMA exception.